Return Policy

Introduction

This return policy is intended for consumers as well as for commercial buyers, i.e. legal businesses or entrepreneur, with the restrictions mentioned below.

Any natural person who concludes a legal transaction for purposes which can not be attributed predominantly to his commercial or self-employed occupation is a consumer. In this respect, an entrepreneur pursuant to §2 UStG is someone who carries on a commercial or professional activity independently. Commercial or professional activities are considered to be any sustainable activities to generate revenue.

Although the right of revocation applies exclusively to consumers in accordance with German law, we also grant legal businesses or entrepreneurs the right of revocation as set forth below for all services, digital content or goods, which you exclusively purchase from us:

Name: Arvigor Trading & Co. GmbH
Address: Glinkastr. 32, 10117 Berlin, Germany
E-mail address: [email protected]

through our websites www.arvigortrading.com, madetrade.arvigortraing.com or caretrade.arvigortrading.com. Deviations or restrictions can be found in the individual terms & conditions and return policy with regards to physical goods and products of our vendors, which are explicitly stated on their shop site integrated in our online marketplace.

Right of revocation

You have the right to revoke this contract within a period of fourteen days without giving reasons.

For services:
The revocation period shall be fourteen days from the date of conclusion of the contract.

For digital products:
The revocation period shall be fourteen days from the date of conclusion of the contract.

The following applies to the dispatch of physical goods and products:
The period of revocation shall be fourteen days from the day on which you or a third party you designate, which is not the carrier, has or has had the first goods.

To exercise your right of revocation, you must address us:

Name: Arvigor Trading & Co. GmbH
Address: Glinkastr. 32, 10117 Berlin, Germany
E-mail address: [email protected]
Fax: +49 32 226412907

by means of a clear statement (for example a letter sent by E-mail, fax, via our contact form possibly with an attachment or by post) about your decision to revoke this contract. You can use the enclosed sample revocation form below, which is not required or fill in the required information electronically.

In order to keep the revocation period, it is sufficient that you send the notification to exercise your right of revocation before the end of the revocation period.

Consequences of Revocation

If you revoke this your contract of purchase, we will transfer all of the payments we have received from you for your purchase including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us) within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have explicitly agreed otherwise; in no case will you be charged for these repayment fees. However, divergent return policies apply for each vendor. Hence, please consult the specific details of revocation with regards to the return policy of our marketplace vendors. Each vendor is required to state a return policy on the vendor’s separate shop webpage.

For services:
If you have requested that the services be commenced during the period of revocation, you shall pay us a reasonable amount equal to the proportion of the services already provided for in relation to the total scope of the services until the point in time, by which your exercise of the right of revocation with respect to the service contract becomes effective.

The following applies to the dispatch of goods and products:
We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of the purchase, i.e. purchasing contract. The deadline is adhered to if you send the goods or products before the end of the deadline of 14 days. The following applies to the dispatch of goods or products: You bear the shipment costs for returning the goods or products.

You shall only be liable for any loss in value of the goods or products if this loss in value is attributable to a handling of the goods or products which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods or products.

Revocation Form

(If you want to revoke the contract, please fill out this form and send it back to us by post or by a way mentioned above.)

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To

Name: Arvigor Trading & Co. GmbH
Address: Glinkastr. 32, 10117 Berlin, Germany
E-mail address: [email protected]
Fax: +49 32 226412907

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods/products (*) / the provision of the following service (*):

_______________________________________________________________________

Ordered on (*) / received on (*) _________________________________________________

Name of consumer (s) ________________________________________________________

Address of the consumer (s) ____________________________________________________

Date, signature of the consumer (s) (only for communication on paper)

_____________________________________________________

(*) Delete as appropriate.

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Thank you very much for your trust.