Return Policy

§ 1 Scope of Application

This return policy applies to consumers.

Any natural person who concludes a legal transaction for purposes which cannot be attributed predominantly to his or her commercial or self-employed occupation is a consumer.


Name: Arvigor Trading & Co. GmbH
Address: Glinkastr. 32, 10117 Berlin, Germany
E-mail address: [email protected]

provide through our websites, especially through our online marketplace, the possibility to purchase goods or products. This return policy only applies to physical goods or products which you purchase from us.

For deviations from this return policy, which may be found in the individual return policy or terms & conditions of our marketplace vendors, provided on their shop site, their return policy or terms & conditions shall apply.

§ 2 Right of Revocation

You have the right to revoke your contract within a period of fourteen days without any requirement to give reasons.

For the dispatch of physical goods and products, the revocation period shall be fourteen days from the day on which you or a third party you designate, which is not the carrier, received the last good or product or the last partial package.

To exercise your right of revocation, you must address us:

Name: Arvigor Trading & Co. GmbH
Address: Glinkastr. 32, 10117 Berlin, Germany
E-mail address: [email protected]
Fax: +49 32 226412907

by means of a clear statement (for example a letter sent by post, fax, via our customer support, via our contact form with an attachment or by e-mail) about your decision to revoke your contract. You can use the enclosed sample revocation form below, which is not necessary to use, and send it to us electronically.

In order to stay within the revocation period, it is sufficient that you send the notification to exercise your right of revocation before the end of the revocation period.

§ 3 Consequences of Revocation

If you revoke your contract of purchase, we will transfer all of the payments we have received from you for your purchase including the costs of shipment (except for the additional costs resulting from the fact that you chose a different shipment option than the least expensive standard shipment option provided by us) within a period of fourteen days beginning from the date on which the notification of revocation with regard to your contract was received by us.

For any refund, we will use the same means of payment that you used in the original transaction, unless you have explicitly agreed otherwise; in no case shall you be charged with refund fees.

We may refuse to refund until we receive the goods or products in exchange or until you prove that you have returned the goods or products, depending on whichever is the earlier date.

You must return the goods or products to us immediately or in any case no later than fourteen days from the date on which you inform us on the revocation of the purchasing contract. You stay within this period of fourteen days if you send the goods or products before the end of the period of fourteen days.

For the dispatch of goods or products, you shall bear the shipment costs for returning the goods or products. You shall only be liable for any loss in value of the goods or products if this loss in value is attributable to a handling of the goods or products which exceeds the purpose of checking the quality, characteristics and functioning of the goods or products.

§ 4 Revocation Form

If you want to revoke the contract, please fill out the following form and send it back to us by e-mail or by any means mentioned above.

Sample revocation form

Last update: 21. November 2017